Conditions générales de vente
GENERAL CONDITIONS OF SALE FOR E-COMMERCE to veterinarians PROVIDER IDENTIFICATION: Promovet sarl, ZAC de la route de Beauraing 1, 08600 Givet, France. TVA : FR50380155655 Tél. : +33 (0)3 24 42 15 71
These general conditions govern the sales concluded between the customer and the service provider:
I. SCOPE: a. These general conditions of sale apply to all sales concluded through the website www.eurandlab.com b. They apply to customers in European Union countries. For other countries, we ask customers to send us an email to info@eurandlab.com, with the data necessary for the order (contact details of the customer, material and place of delivery), we will inform them precisely of the price (possibly excluding taxes , and always excluding customs duties, which will be payable by the customer if necessary) and transport costs. If agreed, we will agree on a method of payment. It is up to the buyer to find out from the local authorities of the country of residence of any restrictions on the importation and use of the products he plans to order. c. The fact that the customer places an order on the eurandlab.com site implies his unreserved acceptance of these general conditions of sale, to the exclusion of all other general conditions. d. The service provider reserves the right to modify its general conditions at any time. The conditions applicable to the order are those appearing on the site at the time it is placed by the customer. f. Any question on this site or these general conditions of sale can be addressed to Eurandlab sprl, 24 rue Tayant, 6043 Ransart (Belgium)
II. ORDER : a. There is no minimum order. b. Eurandlab.com sells only to qualified veterinarians who can show a card belonging to their national veterinary order. c. The order is made by completing in a clear, complete and exact manner, according to the steps described, the mandatory fields of the online order form. The contract concluded is archived by the service provider and is not accessible to the customer. d. Eurandlab Sprl undertakes to honor orders received on the website only within the limits of available stocks. In the event of temporary or permanent unavailability of the product, Eurandlab Sprl undertakes to inform the customer thereof within 24 hours and to offer him either a new deadline, or an equivalent item, or to cancel his order and refund the sums already paid.
III. PRICE : a. The prices of the items offered on the site are indicated in Euros. They are deemed to be excluding VAT, excluding postage and processing costs. b. We reserve the right to modify our prices at any time, but we undertake to apply the current price list which was communicated to you at the time of your order.
IV. DELIVERY a. Unless otherwise specified, delivery is made to the address indicated when ordering. Deliveries to military addresses, poste restante and other collection points are not possible. Delivery is made by UPS. The customer follows the tracking of removals on the site www.ups.com with the parcel number assigned to him at the time of shipment. In case of absence, the transport company can represent the goods twice). b. For information only, shipping times are 1 to 5 days. Unless otherwise specified when ordering, the maximum delivery time is 10 days from the date of receipt of payment. No compensation may be claimed from Eurandlab sprl or the carrier by the customer in the event of late delivery. c. Delivery costs are the responsibility of the customer, except for orders over €200. These costs are indicated during the ordering process. d. The risks are transferred to the customer upon delivery of the goods to the customer. Any delivery problem (missing or damaged item) must be reported within 24 hours of receipt of the package by email to info@eurandlab.com. The returned item must reach us within 14 days of receipt requesting exchange or refund.
V. PAYMENT a. The price is due immediately upon order. Goods will only be dispatched or delivered once payment has been received. b. We accept payment only by secure online payment by credit card which is completely secure: it uses the SSL (Secure Socket Layer) protocol.
VI. RETENTION OF OWNERSHIP a. The transfer of ownership of the products to the benefit of the purchaser will only be carried out after full payment of the price by the latter, regardless of the date of delivery of the products. VII. DISPUTES, APPLICABLE LAW AND JURISDICTION a. We undertake to respond by name to all complaints within a maximum period of 10 days from the day of receipt and to seek amicable solutions. b. All our online sales and our relations with customers are exclusively governed by Belgian law, which is thus the only applicable for any question relating to the validity, interpretation and execution of these general conditions. Any dispute falls under the exclusive jurisdiction of the courts of the judicial district of Charleroi (Belgium). The application of the UN convention is excluded. If one of the clauses of these general conditions should be declared null or inapplicable, the other clauses remain fully valid or applicable. Data protection All data communicated by the customer is processed by the service provider whose contact details are indicated at the beginning of these general conditions. The service provider's representative is its manager. The purpose of the data processing is the execution of the agreement concluded with the customer, the administration of the customers, the promotion of the products and services of the seller, the establishment of personalized information and direct marketing campaigns, in including by means of e-mail, by the service provider and the companies involved in the execution of the sales contract. The customer has the right to access and rectify data concerning him and may at any time oppose, on request and free of charge, the processing of personal data concerning him intended for direct marketing purposes. It is also recalled that minors do not have the capacity to contract. Once you have become customers of our company, we will be likely to send you our commercial offers by any means, including e-mail, as soon as they seem likely to be of interest to you. If you do not wish to receive our offers, please let us know by email (info@eurandlab.com)